Administration and Security

Administration and Security is an on-going task in any Helpdesk operation. FireSTARTER! Helpdesk makes the life of the Helpdesk supervisor easy without compromising security.

  Each User can be set up with a security profile and optionally the types of Helpdesk calls he or she can take, with a skill rating for each. Menu options are made completely invisible to users who do not have the appropriate rights to use them - there are no greyed out options or warning messages